Question 1

Am I eligible for compensation?

Accepted Answer

It depends on the route, the airline and the reason for the disruption. Submit your flight details and we'll check eligibility across every regulation that could apply to your itinerary — free of charge.

Question 2

How much does JetClaim cost?

Accepted Answer

Our fee is agreed with you upfront before your claim proceeds. If the claim is unsuccessful, you pay nothing.

Question 3

How long do claims take?

Accepted Answer

Most claims settle in 4 to 12 weeks. Escalated or litigated cases take longer; we keep you updated at every step.

Question 4

How far back can I claim?

Accepted Answer

Time limits vary by country — from one year in some jurisdictions to six years in the UK. Submit your claim and we'll tell you where you stand.

Question 5

What if the delay was caused by weather?

Accepted Answer

Extraordinary circumstances such as severe weather or air traffic control strikes can remove the right to compensation, but you may still be owed care, refunds or rerouting.

Question 6

When do I get paid?

Accepted Answer

Once the airline pays out and your bank details are on file, payout typically takes 1–3 weeks, and up to 6 weeks in some cases.

Question 7

Can I claim for lost or damaged baggage?

Accepted Answer

Yes. Under the Montreal Convention you can claim for lost, damaged or delayed baggage on international itineraries. Keep your baggage tags and receipts.

Question 8

Is my data safe?

Accepted Answer

Yes. Your documents are stored encrypted, only you and our claims team can access them, and we never sell your data.

FAQs